The connection log says “you are not enabled for this service”, and will not update the data?
You are not entitled to data service, please e-mail UKsales@trackdata.com to setup your service.
The connection log says “communication complete, no requests made”, what does this mean?
This could mean your computer date or time are incorrect
What time should the update be performed?
You should wait until 8:30 EST, before updating your database.
Will splits and distributions be automatically calculated?
Yes, in Data Retrieval Options, place a check in “Process Splits and dividends” and also in “Process distributions”. Then when the data service sends the information the program will automatically adjust the pricing.
One of the groups is showing a bad data spike, how can I correct this?
First, scroll through the group, and find the stock that has bad data. Use Data Retrieval to reload history on the bad stock. Then, in Data Manager, click on Utilities, Compute Group/Sector Indices. Highlight the group symbol, click on Recompute All Dates.
The window that shows my symbols is missing. How do I get it back?
The window has probably been resized. To get the pane back, slowly drag the mouse to the right of the Data Manager window. When the arrow changes to an arrow pointing both left and right, left click and drag back to the right.
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