TradingExpert Pro 2.1 upgrade

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Remove the check mark from Only Show Data During Defined Market Hours, click OK, close RTalerts and re enter.

NASDAQ stocks require the format ABCD-QB

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Adding an overlay on a realtime charts causes a crash

Known issue in version 9.5, currently in programming for fix.

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Opening RTalerts receive Unexpected File Format error

The layout file is corrupted and requires deletion.

Open Windows Explorer

locate your /wintes32 folder, usually in local drive(c:)

Locate the name of the last layout you used in RTalerts (sort by date modified). The files are Alert Documents and have a .RTA extension

Select the file, then right click on it and select delete

Open Rtalerts again

To avoid this error in future, you need to clear the alerts that have fired before exiting, saving or changing layout
by right clicking in the alert grid at the bottom of RTalerts and selecting Delete Alerts.

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My RTalerts and Quotes buttons on the Main Menu do not work or receive not a valid win32 application

TradingExpert Pro 9.5 is not compatible with Windows XP, requires Windows 7 or higher.

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Adding margin to right hand side of chart causes RTalerts to crash

In Chart properties in Rtalerts the right margin set to any level except ‘0’ can cause RTalerts to crash. Save your layout after changing the margin to ‘0’.

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Missing price bars in Charts – e.g. only see 7 or 8 15 minute bars in a day

Remove the checkmark from File, Service Setup, Only show data during defined market hours. Click OK and shutdown and restart RTalerts.

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NASDAQ stocks not receiving data

All NASDAQ stocks require the ticker symbol be in the format ABCD-QB in Rtalerts and Quotes (elsewhere in the platform this change is not required). e.g. MSFT needs to be in the format MSFT-QB.

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Four Character stock with format ABCD-QB not receiving data

If you have a 4 character stock format ABCD-QB and it isn’t receiving real time data check to make sure its a NASDAQ stock e.g. CMCM-QB won’t update because it is a NYSE stock
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Frequent disconnect from Interactive Data service

Some aggressive anti virus platforms like Vipre can cause this problem. Switching to another anti virus platform is recommended.
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Failed to load alert grid and/or indicator panel on launching RTalerts

During the install administrator level privileges are required to register files for RTalerts. This can also be blocked by some aggressive anti virus programs. The error can be fixed by doing the following. In Windows 8, right click on the Start and select Command prompt run as administrator

Click on Windows Start and in the search box copy type cmd, don’t hit enter. when the search finds cmd.exe, right click on it and select run as administrator. (In Windows 8, right click on the Start and select Command prompt run as administrator)

At the prompt that appears, type cd\windows\syswow64 hit enter (see picture below)

At the prompt that appears, type regsvr32 aiqalertgrid.ocx hit enter

You should see this message, click OK

Click OK on the message and at the prompt, type regsvr32 indicatorpanel.ocx and hit enter

You should see this message, click OK

Click OK on the message and try the Rtalerts again.

If you’re running Kaspersky you might check and see if the Trusted Application mode is enable as this blocks almost all new apps, there is information on this at Kaspersky site http://support.kaspersky.com/9988

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