How can I run an EDS report for weekly data?
In EDS, click on file, properties and change from daily to weekly.
How can I automatically update my EDS reports after download?
In Data Retrieval, click on EDS Post Processing. Click add to add the EDS file you want updated after the download.
I’ve tried to export data in either ASCII or .csv file formats, the program acts like it is working, but when I open the exported file it is empty, why?
This will occur if the Trading Expert program has been installed in a directory like Program Files\Wintes32. The program needs to be installed to Wintes32 in order for DTU to work correctly.
What file formats does the Data Transfer Utility support?
DTU supports ASCII and .CSV file formats.
When the program begins processing the data I get a GPF in AIQcom32.exe, how can this be fixed?
Open Data Manager, click on Utilities, choose Rebuild Master Ticker List.
When I update I keep getting a message “limit exceeded”, and data will not update, how do I correct this?
Open Data Manager, click on Utilities, choose Delete Non Trading Tickers.
I have bad data on one of my stocks, how do I correct it?
In Data Retrieval Options, click on selected ticker and enter the symbol. Then, click on Reload History. Enter the dates of the bad data, click on start update. Once the data has processed the bad data should be overwritten with corrected data. Or, open Data Manager, double click the ticker, choose Data and manually adjust the data.
The connection log says “you are not enabled for this service”, and will not update the data?
You are not entitled to data service, please e-mail UKsales@trackdata.com to setup your service.
The connection log says “communication complete, no requests made”, what does this mean?
This could mean your computer date or time are incorrect
What time should the update be performed?
You should wait until 8:30 EST, before updating your database.
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