WinWay Support

TradingExpert and TradingExpert Pro

Phone Support

  • Call   0207-749-2205 Mon-Fri 08:00-4:00pm GMT
  • Call  +1-775-747-8404 Mon-Fri 4:00pm – midnight GMT

IDC/eSignal billing/account questions

+1-510-264-1700

IDC ticker symbol questions realtime/delayed Quotes/Alerts

+1-510-264-1700 press 2

IDC end of day login questions

+1 781-687-8720

E-mail

IDC billing/account queries RetailCustomerService@theice.com

IDC ticker symbol questions realtime/delayed Quotes/Alerts techonline@interactivedata.com

IDC end of day login questions client.delivery@theice.com

Modifying exchanges and services in my Interactive Data/eSignal account click here

You will need your username and password (eSignal username and password used in RTalerts and Quotes) to access your account.

 

Tutorials

Getting started right is important, that’s why we recommend watching our extensive tutorial section. Click here for the archive.

Webinar archive

TradingExpert Pro analysts, industry gurus and traders have contributed their experience to our extensive webinar archive.  Click here to view the archive.

On Line manuals

Want to get the in depth information on a feature? Then visit the On Line Manual archive. Every ounce of information is available in a clear and easy to read format.

knowledge base

Type in your question in the search box or explore the support categories below.

Categories

Contact Support

Call 0207 749 2205 Mon-Fri 08:00-4:00pm GMT
Call 001 775-747-8404 Mon-Fri4:00pm – midnight GMT
Email support@winwaycharts.com


Explanation of the messages in the System Message log.

Incomplete or missing data for ABCD: This message indicates a ticker that is no longer Trading. The Trading on the symbol could be halted, it could have been delisted, or it could have had a merger. ABCD 04/14/99: 25% variance from prior values: These may be genuine 25% up or down move in the specified ticker, or an error (spike) in the data. Tickers Trading below $2 may receive these types of variances every day. Look at the chart of these tickers to determine any action required. 11/11/98 08:24:40 Group HOUSE2 is empty and was deactivated: AIQ group and sectors are calculated based on tickers in your Master List. If you do not have any stocks in a given group, the system deactivates the group. 11/12/98 06:25:05 WFC has volatility range error. Check data for accuracy: AIQ performs a volatility check on all your tickers when reports are run, and determines any symbols outside the normalized range. This may indicate a potential spike in data, check the chart, it may be genuine extreme volatility. NOB: service did not recognize symbol: This message usually means the symbol has changed. You can use myTrack’s Historical news function to find the new symbol. Dial/Data: Request limit exceeded: You have exceeded the 15,000 ticker request limit in one download. The system will process the initial request and log back into Dial/Data to continue the download. To clear up the problem go to Data Manager, click on utilities, delete non-Trading stocks. APSO 10/15/98: no volume: The ticker reported less than 500 shares traded in the day. Tickers that do not have much volume do...

Access Plot – Calculation and Interpretation.

The way the Access plot is calculated is as follows: The database is defined by using the Master Ticker List (All the stocks in the data base) or any list structure including group sector list structures. This is set in the global parameter of reports. For each stock, all indicators as listed, are calculated and then summarized as the percentage of stocks with increasing values for these indicators. The arrows are a graphical representation of that...

Market Log – Explanation and Interpretation.

It is not unusual at all to have the Market Log Access plot disagree with the market section, or the group rotation. In fact, that’s more common than not. The Market log is set up to give a complete look into all areas that WinWay has found that give market insight. The Access log looks at all the stocks in your system and determines for each indicator, positive or negative. The arrows correspond to the percentage of all the stock that are positive or negative. Since breadth usually leads the market, this is considered a early warning or anticipatory indication of what might come. The market plot section simply looks at the current conditions of the DJIA market indicators. This generally is slightly early to slightly lagging current market conditions. The Sector rotation is built on Trend Score, which by nature tries to determine strength of trend and therefore is more of a lagging, or confirming indication. The proper way of using the Market log is a combination view of: 1. Getting an early indication that the current market direction may change with a shift in the Access plot. 2. Then within a few days the market plot shows a change. 3. Full confirmation with Sector rotation. Also in the Market log are the U.S. , WAL and GS, and DTS. US and WAL tend to be a 1,2 early warning, (Values of 75 or greater) and day to day changes in TS and DTS also provide a good indication to internal...