WinWay Support

TradingExpert and TradingExpert Pro

Phone Support

  • Call   0207-749-2205 Mon-Fri 08:00-4:00pm GMT
  • Call  +1-775-747-8404 Mon-Fri 4:00pm – midnight GMT

IDC/eSignal billing/account questions

+1-510-264-1700

IDC ticker symbol questions realtime/delayed Quotes/Alerts

+1-510-264-1700 press 2

IDC end of day login questions

+1 781-687-8720

E-mail

IDC billing/account questions clientservices@interactivedata.com

IDC ticker symbol questions realtime/delayed Quotes/Alerts techonline@interactivedata.com

IDC end of day login questions client.delivery@theice.com

Modifying exchanges and services in my Interactive Data/eSignal account click here

You will need your username and password (eSignal username and password used in RTalerts and Quotes) to access your account.

 

Tutorials

Getting started right is important, that’s why we recommend watching our extensive tutorial section. Click here for the archive.

Webinar archive

TradingExpert Pro analysts, industry gurus and traders have contributed their experience to our extensive webinar archive.  Click here to view the archive.

On Line manuals

Want to get the in depth information on a feature? Then visit the On Line Manual archive. Every ounce of information is available in a clear and easy to read format.

knowledge base

Type in your question in the search box or explore the support categories below.

Categories

Contact Support

Call 0207 749 2205 Mon-Fri 08:00-4:00pm GMT
Call 001 775-747-8404 Mon-Fri4:00pm – midnight GMT
Email support@winwaycharts.com


Color Studies – Price, Volume and Phase

Copy and paste the code below to a New EDS file.  Click on File, Save, name it Bothvolumeandcloseupdown.eds PosVol if [volume]>val([volume],1). NegVol if [volume]<val([volume],1). PosClose if [close]>val([close],1). NegClose if [close]<val([close],1). Phasedown if Val([Phase],2)< Val([phase],1) and Val([Phase],1)> [Phase]. Phaseup if Val([Phase],2)> Val([phase],1) and Val([Phase],1)< [Phase]. Go to Charts Click on the “Define Studies” button (up top) Where it shows EDS Files up top…click on the button that looks like it has three periods in it (…) Browse and select the Both Volume and Close UP Down.EDS file Click on “Create New Color Study” Select “Price Plot” and click Next Select “Price Bar” and click Next Select “NegClose” and click Next Click on “Change Color” and select RED and click OK Click Next Click Finish   Click on “Create New Color Study”, again Select “Price Plot” and click Next Select “Price Bar” and click Next Select “PosClose” and click Next Click on “Change Color” and select GREEN and click OK Click Next Click Finish   Click on “Create New Color Study” Select “Indicator” and select “VOLUME” then click Next Select “Volume” and click Next Select “NegVol” and click Next Click on “Change Color” and select RED and click OK Click Next Click Finish   Click on “Create New Color Study”, again Select “Indicator” and select “VOLUME” then click Next Select “Volume” and click Next Select “PosVol” and click Next Click on “Change Color” and select GREEN and click OK Click Next Click Finish   Click on “Create New Color Study” Select “Indicator” and select “PHASE” then click Next Select “HISTOGRAM” and click Next Select “PHASEDOWN” and click Next Click on “Change Color” and select RED and...

I click on Data Manager and nothing happens

Reboot your computer.  Once the computer has come back up, DO NOT try to open Data Manager.  Open Windows Explorer, locate the c:\wintes32 folder.  Locate the tdata folder.  Delete the files master.adf and master.ndx.  Once those files are deleted, open Data Manager, say Yes when asked to Rebuild. This should clear up the...

How do I stop my registration from expiring?

TradingExpert Pro users electing the myTrackPro data service, are not required to obtain key numbers from AIQ. Your system will remain active as long as you are a subscriber to the myTrack data service. If you are not a myTrack subscriber and the system has expired please contact AIQ at 1-800-332-2999 or support@aiqsystems.com. We will need the registration number which can be found by opening the Main Menu, then click on Applications, Registration, click Yes to the message ‘Do you wish to obtain a key...